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certifications

Submit Your Warranty Service Request Below

Fill out the form below or feel free to give your service department a call at

 

(866) 670-5213

 

ext. 100 (PA)

 

ext. 300 (TN)

 

ext. 400 (MA)

  • First Name*

  • Last Name*

  • Phone*

  • Address (please include city/state)*

  • Email

  • Purchase Date

  • Copy of Contract

  • Product*

  • Description of Concern*

  • Images of Issue(s) *If window issue, include photo of window product information sticker inside window top sash header


Unable to fill out the form?

Print out a physical copy and mail it to us!

 

Warranty Service Claim Form

Covered by Warranty

  • Spots or marks from seal failure of released argon gas between window panes
  • Manufacturing imperfections in the glass that significantly obscure normal vision
  • Stress cracks from a recent window installation
  • Manufacturing defects in hardware

NOT Covered by Warranty

  • Service trips to provide instruction on product use
  • Condensation (occurs when warm air hits a cold surface (the window))
  • Slight glass curvature, minor scratches, or other imperfections in the glass that do not impair the structural integrity or significantly obscure normal vision
  • Glass breakage from negligence or vandalism
  • Rattling of grille bars within an air space
  • Tarnish or corrosion to hardware finishes
  • Acts of God, wear and tear, improper maintenance or customer neglect on product
  • Labor after one year from installation
  • Homeguard, GAF, and Exterior Portfolio have their own limited warranties